Current Vacancies:

Job Title: Customer Service Manager

Number of Positions: 1 Vacant
Classification : SOC 4143
Salary : £38,700 Per Year
Working Hours : 37.5 Hours per week
Employment Type : Permanent and Full Time
Job Posting Date : 15 December 2024
Job Closing Date : 31 January 2025

Entry Requirements of this Job:

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of relevant vocational, professional and postgraduate qualifications available.

Required Tasks by this job includes but not limited to:

• The ability to remain patient and calm during stressful situations,
• The ability to work well under severe pressure and to handle criticism well,
• Administration skills,
• Customer service skills,
• Excellent verbal and written communication skills,
• Attention to detail,
• Self-motivation to use their initiative and to innovate, when required,
• Training and managing Customer Service Assistants and Representatives,
• Setting customer satisfaction targets and working with the team to meet targets consistently,
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs,
• Creating customer loyalty programs to increase revenue and improve client retention,
• Establishing customer service policies and procedures,
• Staying updated on developments in the customer services field

English Knowledge Requirement:

Candidate must prove that he can read, write, speak and understand English to at least level B1 on the Common European Framework of Reference for Languages (CEFR) scale.

Email your CV to Recruitment team at hrmalipac@mail.com

Current Vacancies:

Job Title: Graphic & Multimedia Designers

Classification : SOC 2142
Salary : £30,960 Per Annum
Working Hours : 37.5 Hours per week
Employment Type : Permanent
Employer : Malipac Ltd
Job Closing Date : 31 January 2025

Entry Requirements of this Job:

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of relevant vocational, professional and postgraduate qualifications available.

Required Tasks by this job includes but not limited to:

• Liaises with the director in order to define the requirements for the website;
• Presents design options to the client;
• Designs web pages including graphics, animation and functionality to maximise visual effectiveness and facilitate appropriate access;
• Upload new catalogues and product’s pictures as required and ensure that products are correctly described and promoted to attract the most customers.
• Develops the website and applications;
• Designs and develops web interfaces for relational database systems;
• Establishes methods to ensure appropriate website security and recovery;
• Writes and publishes content for the website;
• Tests website interaction and performance prior to going live, and monitors and maintains functionality of the website;
• Activates the live website

English Knowledge Requirement:

Candidate must prove that he can read, write, speak and understand English to at least level B1 on the Common European Framework of Reference for Languages (CEFR) scale.

Email your CV to Recruitment team at hrmalipac@mail.com